POSSIBLE SCENARIOS FOR EXCHANGING GOODS WITH Alohapoppy.com:
- The type or model of the product received does not match the one you ordered.
- The quantity of the product received is insufficient or the set is incomplete compared to your order.
- The product description on the Alohapoppy.com website is incorrect.
Upon receiving the goods, please carefully check their condition and sign to confirm with the delivery staff immediately. This will serve as a basis for any future complaints or requests for exchange or return. If you encounter any of the above situations, please notify us (Alohapoppy.com) within 12 days from the delivery date.
Currency applied for this policy
- We adopt and use USD (US Dollar) currency for this form
DOES THE CUSTOMER HAVE TO PAY TO SHIP THE RETURNED ITEM? AND IN WHAT CASE?
Please note that in case the customer is not satisfied:
- If the customer purchases the wrong product, finds the product unsuitable, or changes their mind about the item, the customer is responsible for the actual cost of shipping the goods back to the factory. Returns are only accepted in the original condition with the manufacturer’s label.
- If the product is defective, damaged by the carrier, or otherwise defective, the customer will be responsible for the actual cost of shipping the returned item. The customer will need to communicate and work with the carrier directly for the return process.
Alohapoppy.com’S POLICY ON EXCHANGES AND RETURNS IS SUBJECT TO CERTAIN CONDITIONS. EXCHANGE OR RETURN REQUESTS WILL NOT BE ACCEPTED UNDER THE FOLLOWING CIRCUMSTANCES:
- Goods that have been acknowledged and signed for as received by the delivery party after 12 days from the date of delivery.
- Items that have been opened, including the product label, with the exception of the shipping carrier’s cover.
- Requests to change the type or model of the product without prior notice.
- Goods that have been externally damaged, such as peeling or denting, due to mishandling.
- Damages caused by improper operation or usage of the product.
- Failure to comply with the required provisions to avail the warranty, such as not retaining the invoice or purchase information within the specified timeframe.
- Lack of response within 12 days from the date of delivery, despite checking and signing to acknowledge the condition of the goods.
- The process of handling exchange or return procedures is carried out within two weeks from the date of receipt of sufficient information and documents from the customer.
- The exchange and repair will be done in accordance with the regulations of Alohapoppy.com
- The acceptance period for return and exchange is accepted when
- We only accept to exchange goods upon receipt of goods and have signed a confirmation under 12 days from the delivery date. After that time, we do not accept for exchange or return.
CONDITION OF PRODUCTS:
- To qualify for a return, your item must be unused and in the same pristine condition as when you received it. Additionally, it must be accompanied by its original packaging.
- We accept returns and exchanges: we accept returns and exchanges by shipping
- We accept returns: at Alohapoppy Shop’s at 903 New Depot St APT 6, Los Angeles, CA 90012, United States.
- Depending on the circumstances, additional instructions will be provided.
- If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.
- Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
- There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to email@example.com in a separate email.
AT Alohapoppy.com, WE ONLY ACCEPT REFUNDS IN THE FOLLOWING CASES:
- When the delivered goods do not match the description of the product information on our website.
- When the goods are defective and have been distributed by the manufacturer.
- When the item is deformed due to shipping or delivery.
- When the goods have been opened and viewed, but not more than 12 days from the delivery date, and the warranty paper of Alohapoppy.com has not been peeled off.
- Please note that at Alohapoppy.com, only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
- We will refund via Stripe.
We will give all refunds of your receipt (Transaction Fee + Shipping Fee)
Time for the refund request to be processed.
Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.
If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at firstname.lastname@example.org. Please be patient and respond within 2~3 business days.